Terms & Conditions
Welcome to our website! These Terms of Service (“Terms”) constitute a legally binding agreement between you (the “Customer”) and SOFTLIPE. By accessing, browsing, or making a purchase on our website, you acknowledge that you have read, understood, and agreed to comply with these Terms.
Website Use
By using our website, you agree to use the Site responsibly and only for lawful purposes. Any activity that disrupts, damages, or attempts to compromise the security, integrity, or functionality of the Site — including hacking, injecting malicious code, exploiting vulnerabilities, or engaging in fraudulent behavior — is strictly prohibited. Such actions may result in immediate suspension of access and potential legal consequences.
Accounts
When creating an account, you must provide accurate and current information. You are solely responsible for protecting your login details and for all actions that occur under your account. If you notice suspicious or unauthorized activity, please notify us immediately at support@softlipe.com so we can investigate and secure your account.
Orders, Pricing & Payment
All orders placed through our website depend on product availability. Prices, promotions, and discounts may change without prior notice. In cases involving obvious pricing errors, technical glitches, or system malfunctions, SOFTLIPE reserves the right to cancel any impacted orders and issue a full refund. Payments must be completed through authorized, secure methods. We utilize SSL encryption and PCI-compliant payment processing to safeguard your financial information.
Shipping & Risk of Loss
Orders are typically processed within one business day and shipped through trusted carriers. Standard U.S. delivery estimates range from 2–4 business days; however, delays can occur due to weather, holidays, or courier issues. Once a carrier marks an order as “Delivered,” the responsibility and risk of loss transfer to the customer.
Returns & Exchanges
Customers may request a return within 30 days of receiving their order. Items must be unworn, unused, and returned with original packaging intact. Return shipping costs are the customer’s responsibility unless the item received is defective or incorrect. Refunds are issued within 14 business days after the returned item is inspected and approved.
Intellectual Property
All materials featured on our website, including text, graphics, logos, product images, videos, and other visual content, are the intellectual property of SOFTLIPE or are used with proper authorization. Any unauthorized use — including copying, redistributing, or modifying content — is strictly prohibited and may result in legal action.
Disclaimers & Limitation of Liability
The Site and all services are provided “as is” and “as available,” without warranties of any kind, expressed or implied. SOFTLIPE does not guarantee uninterrupted access or error-free operation and is not liable for issues caused by third parties, natural events, or external service failures. To the fullest extent permitted by law, our total liability will never exceed the amount paid for the specific order involved in the claim.
Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Washington, United States. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts located in Tukwila, Washington.
Updates to These Terms
We may revise these Terms periodically to reflect regulatory updates, operational adjustments, or new company policies. The most recent version will always be posted on this page with a “Last Revised” date. Continued use of the Site indicates your acceptance of any modifications.
Questions or Concerns?
If you have any questions or need assistance regarding these Terms, please contact us:
Email: support@softlipe.com
