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Frequently Asked Questions
Welcome! Below you’ll find clear answers to the questions our customers ask most about shopping with Softlipe. If you don’t see what you need, our team is online 24/7 via live chat or email.
Ordering & Payment
What payment methods do you accept?
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We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, Shop Pay,
Afterpay, Klarna, and Cash on Delivery (COD) in selected countries.
Do you offer interest-free installment plans?
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Yes! Pay in 4 interest-free payments with Afterpay, Klarna or Clearpay
(no extra fees). Larger orders can also be split over 3–12 months.
How do I use a discount code?
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Enter your code at checkout in the “Gift card or discount code” box.
Codes are single-use and cannot be combined unless stated otherwise.
Need more help?
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Email us anytime: fashion@softlipe.com
Address: 779 Madison Ave, New York, NY 10065, United States
Address: 779 Madison Ave, New York, NY 10065, United States
Sizing, Fit & Materials
How do I choose the right size?
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Every product page has a detailed size chart (in inches & cm) + real customer photos.
Still unsure? Send us your height, weight, and measurements —
we’ll pick the perfect size for you (99% accuracy).
Is the color and fabric exactly like in the photos?
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Yes, 100%. We shoot all photos with the actual product under natural light —
no heavy editing.
Will the clothes shrink or fade?
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All items are pre-shrunk and color-fast.
Just follow the care label and they’ll stay like new.
Shipping & Delivery
Where do you ship and how long does it take?
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We ship worldwide from our fulfillment partners.
• United States & Europe: 3–7 business days
• Asia & Australia: 4–10 business days
• Other regions: 7–14 business days
Expedited shipping options are available at checkout.
• United States & Europe: 3–7 business days
• Asia & Australia: 4–10 business days
• Other regions: 7–14 business days
Expedited shipping options are available at checkout.
Can I track my order?
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Absolutely! You’ll receive a tracking link as soon as your order ships.
What should I do if my order is delayed?
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If your order hasn’t arrived within the estimated delivery time,
please contact us with your order number.
Our support team will check the status and assist you immediately.